Terms & Conditions
Welcome! Thank you for your attention and support to our folding laundry basket. In order to ensure your satisfaction with the shopping experience, we have formulated the following terms and policies. Please read the following carefully before purchasing to better understand our services and guarantees.
1. Order Confirmation and Payment
1.1 Order Confirmation
Once your order is successfully submitted, we will send you an order confirmation via email. This confirmation will include information such as your order number, the items purchased, the quantity and the total amount. If you do not receive the confirmation email, please check your spam folder or contact us.
1.2 Payment Methods
We offer a variety of payment methods, including credit cards, debit cards and third-party payment platforms (such as Alipay, WeChat Pay, etc.). Ensuring the security of your payment information is our top priority.
2. Product Information
2.1 Product Description
We strive to ensure that product information (including size, color, material, etc.) is accurate. However, please note that due to differences in display devices, the actual product color may differ slightly from the image on the website.
2.2 Usage Guide
Before using for the first time, please read the instructions for use that come with the product carefully to ensure safety and the best use experience. We recommend regular cleaning and maintenance of the dirty laundry basket to extend its life.
3. Return Policy
3.1 Return Application
If you are not satisfied with the folding laundry basket you purchased, you can apply for a return within 30 days after receiving the product. Please make sure that the product is unused and in its original packaging.
3.2 Return Process
Contact Customer Service: Please contact us by email and provide your order number and reason for return.
Returning Products: We will provide you with a return address. Please package the product properly to ensure that it is not damaged during transportation.
Return Review: Once we receive the returned product and confirm that it meets the return conditions, your refund will be processed and returned to the original route within 5 working days.
3.3 Return Fees
For returns due to quality issues or product errors, the shipping costs will be borne by us.
For returns due to personal reasons (such as dislike, size not suitable, etc.), the shipping costs will be borne by the customer.
4. Exchange Policy
4.1 Exchange Application
If you wish to exchange the product, you can apply for an exchange within 30 days of receiving the product, provided that the product is unused and in its original packaging.
4.2 Exchange Process
You also need to contact customer service, provide your order information and indicate the type of product you wish to exchange. We will guide you through the exchange process. The shipping costs incurred by the exchange are the responsibility of the customer.
5. After-sales Service
5.1 Quality Assurance
We are confident in the quality of our folding laundry baskets. We will provide you with a replacement service within 30 days for any quality problems caused by manufacturing defects.
5.2 Customer Service Support
If you have any after-sales questions or suggestions, please feel free to contact our customer service team:
Customer Service Email: ambergrove@flexbasketzone.com
6. Policy Updates
These Terms and Policies may be updated from time to time, and we will publish the latest version on the website. Please visit our website for the latest information.
We are very grateful for your purchase and look forward to providing you with quality products and services! We hope you will feel convenient and comfortable when using our folding laundry basket!