To ensure that you are satisfied with your purchase of the Folding Laundry Basket, we offer the following Return and Exchange Policy. Please read it carefully before purchasing to help you better understand our policy.
1. Return Policy
1.1 Return Conditions
You may return an item within 30 days of receiving it.
Items must be unused and in their original packaging, including all labels, accessories and instructions.
If the item is damaged or defective, please contact Customer Service within 48 hours of receiving it.
1.2 Return Request
To return an item, please follow the steps below:
Contact our team to submit a return request via email.
Email: ambergrove@flexbasketzone.com
Provide your order number, date of purchase and reason for return.
We will process your request as soon as possible and send you a return confirmation with a detailed return address.
1.3 Return Shipping Costs
If the reason for return is due to defective or wrong shipment, the return shipping costs will be borne by the Company.
If the customer applies for a return for personal reasons (such as dissatisfaction, change of mind, etc.), the return shipping costs will be borne by the customer.
1.4 Refund Processing
After receiving the returned product and confirming that it meets the return conditions, we will process your refund within 5 working days, and the refund will be returned to the account you used when paying.
2. Exchange Policy
2.1 Exchange Conditions
We support exchanges within 30 days after receiving the product. The product must be unused and in its original packaging.
If you need to exchange, please apply for a return in accordance with the above return procedures.
3. Special Circumstances
3.1 Promotional Products
For products on promotion during the period, the return and exchange policy shall not be lower than the regulations or additional restrictions for normal products. Please pay attention to the instructions on the product page.
5. Policy Changes
This Return and Exchange Policy may be updated from time to time, and any changes will be posted on this website. Please check regularly to ensure that you are aware of the latest policy.
Thank you for your understanding and cooperation. We hope you can use our products with satisfaction!